We're just off Snowden River Pkwy at 9577 Berger Rd, Columbia, MD 21046.  Call us at 1-410-381-2700

Why Didn't Ford Look After Their Customer?

by Brian England on Mon, Aug 26, 2013

Often we are judged, not on how well we perform a job, but on how well we perform when something goes wrong. Most people understand that auto repairs and service can’t be perfect; that is why we have warranties. When it comes to a warranty issue or perhaps an issue just outside of the warranty, how an auto service provider performs becomes very important.

Read More

Topics: auto service, Toyota, warranty, Ford, customer service, expiration

Top 12 Questions to Ask When Choosing a New Auto Shop

by Brian England on Fri, Jun 28, 2013

Whether it's medical care, legal assistance, choosing a realtor or any other service provider, knowing the right questions to ask is critical to making a good choice.  It's true for choosing an auto shop also.  Different shops have different levels of expertise and training, different quality control practices, different ways of communicating with their customers, different warranties.....the list goes on.

Read More

Topics: ASE certified, new auto shop, auto technician, warranty, labor rate, emergency service

About this blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. The more you know about automotive services, the easier it is to have a good relationship with your auto shop because you understand exactly what's happening with your car. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop. We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

Subscribe to Blog Updates

Submit your auto service question.
Auto Repair Shops 101 Free Download

BA Auto Care has been recognized as a top automotive blog!  

BA Auto Care Awarded Top 100 Blog by Feedspot

BA Auto Care Named as Top Automotive Blog by TechRogers.com

 

BA Auto Care Awarded Top 100 Blog by Washos.com

 

Recent Posts

Because it's all about that car, 'bout that car.  No trouble.

Posts by Topic

Expand all