So, you’ve made an appointment to have your car serviced. What information do you want to make sure you cover with your auto service advisor? And conversely, what do you want to make sure that your auto repair shop communicates to you?
Some customers, new to BA Auto Care, tell us that negative experiences elsewhere are what sent them hunting for a new auto repair shop to perform their vehicle maintenance and repairs. As can occur in many relationships, communication issues are often a factor in contributing to those bad experiences. A shop may over-sell what’s actually needed, causing extra expense. A shop may provide too little information for a customer to make a well-informed decision about whether or when to invest in a needed repair. Or, the customer may not understand the work being performed on the vehicle.
