We're just off Snowden River Pkwy at 9577 Berger Rd, Columbia, MD 21046.  Call us at 1-410-381-2700

Trust + Experience + Checks + Balances + Respect = High Quality Car Repairs

by Brian England on Thu, Jun 22, 2017

A few weeks ago I was approached with three different questions.

A customer asked me:  "What do think about installing a code reader in my car?  I want to know the shop has repaired the right system." 

One of our technicians asked me:  "Why didn't the customer respect my decision? He asked questions that showed that he didn't understand the complexities of repairing his BMW, yet he still didn't trust me." 

Another technician mentioned: "I tried to explain why I needed to replace these additional parts, but it's highly technical. Why doesn't he [the service writer] just take my word for it?

Though somewhat different on the surface, all three questions have something in common; they all relate to TRUST.

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Topics: code readers, auto repair shop you can trust, trust, experienced auto mechanics, checks and balances

What Does it Take to Earn the Label "Auto Repair Expert"?

by Brian England on Mon, Jan 16, 2012

Today we come across customers who claim to be experts in auto repair, but in just a short time we can tell that their experience is limited to oil changes coupled with access to a computer.

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Topics: trust, auto repair expert, complex systems, training

Photography Tidbits Courtesy of One of our Auto Repair Customers

by Dorothy George on Wed, Oct 12, 2011

One of the more interesting aspects of working at BA Auto Care is getting to know our customers and learning about their hobbies and interests.  Being chosen "Best of Howard County" for auto service for over 25 of our 33 years in business demonstrates the customer trust we've maintained. One of the privileges of that trust is the opportunity to serve 2nd generation customers.  The Talabac family is one of those customers. I recently learned that one of the family members, Stephen Talabac, is a member of the Central Maryland Photographers Guild (CMPG), he and has his own website of mostly nature photography. Earlier this year, I had the opportunity to attend one of his CMPG presentations as well as interview him.  I enjoyed what I learned so much, that I thought I would share it with you….

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Topics: trust, auto service, Best of, photography, Stephen Talabac, CMPG, Wilde Lake, Centennial Park

5 Steps to Finding an Auto Repair Shop You Can Trust

by Brian England on Fri, May 14, 2010

The whole process of finding an auto repair and service shop that you can trust can be daunting.  It is made worse by the complexity of vehicles.  So how do you start?  Well, by following these five steps you can make the entire process a lot simpler and worry free.

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Topics: auto repair, trust, auto service, auto repair shop, auto repair shop you can trust, car repair shop, car repair shop you can trust

About this blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. The more you know about automotive services, the easier it is to have a good relationship with your auto shop because you understand exactly what's happening with your car. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop. We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

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