We're just off Snowden River Pkwy at 9577 Berger Rd, Columbia, MD 21046.  Call us at 1-410-381-2700

Columbia MD Auto Repair Case Resolved: Toyota Camry w/ Burning Smell

by Brian England on Thu, Jan 02, 2014

While to our creative side this may look like art, when we see this in the shop it's causing some car owners a problem.  They are probably asking, "Why does my car smelling like it is burning?"

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Topics: Toyota, burning smell, plastic, Camry, exhaust system

Why Didn't Ford Look After Their Customer?

by Brian England on Mon, Aug 26, 2013

Often we are judged, not on how well we perform a job, but on how well we perform when something goes wrong. Most people understand that auto repairs and service can’t be perfect; that is why we have warranties. When it comes to a warranty issue or perhaps an issue just outside of the warranty, how an auto service provider performs becomes very important.

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Topics: Toyota, auto service, warranty, Ford, customer service, expiration

What are These "Extra" Auto Services our Toyota Dealer Recommended?

by Brian England on Tue, Nov 27, 2012

Recently a customer asked me about a whole list of automotive services that a Toyota dealer was recommending. These services did not show up in the preventive maintenance recommendations in the vehicle hand book. The customer was concerned that if he did not do these services his car would not be covered under warranty or that there would be damage. I answered his questions and decided a blog article on the topic would be a good idea.

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Topics: preventive maintenance, fuel induction service, unnecessary auto repairs, mass air flow service, mist service, evaporative mold flush service, engine flush, transmission flush, coolant flush, power steering fluid flush, brake fluid change or flush, transfer box, differential fluid, Toyota

About this blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. The more you know about automotive services, the easier it is to have a good relationship with your auto shop because you understand exactly what's happening with your car. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop. We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

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