We're just off Snowden River Pkwy at 9577 Berger Rd, Columbia, MD 21046.  Call us at 1-410-381-2700

Online Car Care & Pet Care ... Something in Common

by Brian England on Mon, Sep 26, 2016

Some mornings, we have high demand for our free courtesy shuttle van. When this happens, and the van is at capacity or out on a run, we also use the MINI Cooper to get customers where they need to be in a timely manner.

One morning I helped out. Not only did I give a customer a ride to work in the MINI Cooper, but I gave her dog a ride too! A very well behaved dog sat right in-between the two of us. The customer I gave a ride to owns  Countryside Veterinary Clinic in Ellicott City. On this particular morning, she was upset about an experience she had had with one of her Countryside Veterinary customers, and she had been up all night worrying about how to respond. It turns out; the Countryside Veterinary customer had given them a bad review because she found a cheaper antibiotic online and felt that Countryside Veterinary was over charging. The customer did not want to hear about why there was a difference between the online price and her local service provider's price.  She simply felt that the price differential was not justified.

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Topics: free courtesy shuttle, online auto parts, original equipment manufacturer parts, Countryside Veterinary Clinic

15 Things to Consider When Choosing an Auto Repair Shop

by Dorothy George on Mon, Feb 13, 2012

We were brainstorming a bit about things people told us they liked about BA Auto Care.  Are you new to the area or just looking for a new auto repair shop?  Here are a few things you may want to consider.  Use us as a benchmark!

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Topics: free courtesy shuttle, auto repair shop, ASE certified auto technicians, eco-friendly auto care, ASE, VEIP certified, shop tours

Tips on Cool Places in Columbia -- Only a Courtesy Shuttle Ride Away

by Brian England on Thu, Jul 01, 2010

You would not think that auto repair in Howard County would have anything to do with an environmental area. Well, while driving the BA Auto Care free courtesy shuttle one morning with a full load of customers that wanted to go in four different directions the subject came up. I don’t know how the subject came up, but I was surprised to find out that the person I was talking to did not know about the Middle Patuxent Environmental Area (MPEA). I then thought maybe a lot of people do not know about this area that area takes up 1020 acres of land in the middle of Columbia!

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Topics: free courtesy shuttle, howard county middle patuxent environmental area

About this blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. The more you know about automotive services, the easier it is to have a good relationship with your auto shop because you understand exactly what's happening with your car. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop. We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

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