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Make Sure You Discuss These 5 Key Items When Your Car Is In for Servicing or Repairs

by Dorothy George on Wed, Feb 07, 2018

So, you’ve made an appointment to have your car serviced. What information do you want to make sure you cover with your auto service advisor? And conversely, what do you want to make sure that your auto repair shop communicates to you?

Some customers, new to BA Auto Care, tell us that negative experiences elsewhere are what sent them hunting for a new auto repair shop to perform their vehicle maintenance and repairs. As can occur in many relationships, communication issues are often a factor in contributing to those bad experiences. A shop may over-sell what’s actually needed, causing extra expense. A shop may provide too little information for a customer to make a well-informed decision about whether or when to invest in a needed repair. Or, the customer may not understand the work being performed on the vehicle.

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Topics: estimate, communication, authorization, payment, FAQs, vehicle maintenance

About this blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. The more you know about automotive services, the easier it is to have a good relationship with your auto shop because you understand exactly what's happening with your car. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop. We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

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