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What Do Dentists and Auto Repair Centers Have in Common

by Brian England on Wed, Feb 21, 2018

Recently, one of my teeth broke. I put off making an appointment for a week or so because the dentist is not my favorite place to go. I was not looking forward to having a root canal or a cap.

Anyway, it turned out that Dr. Katkow. the dentist we have used for years, could repair the tooth! Within an hour my tooth was fixed!

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Topics: auto repair shop you can trust, customer service

Why Didn't Ford Look After Their Customer?

by Brian England on Mon, Aug 26, 2013

Often we are judged, not on how well we perform a job, but on how well we perform when something goes wrong. Most people understand that auto repairs and service can’t be perfect; that is why we have warranties. When it comes to a warranty issue or perhaps an issue just outside of the warranty, how an auto service provider performs becomes very important.

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Topics: auto service, Toyota, warranty, Ford, customer service, expiration

About this blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. The more you know about automotive services, the easier it is to have a good relationship with your auto shop because you understand exactly what's happening with your car. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop. We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

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