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Auto Repairs that Sound Simple Can Cost A Lot

by Brian England on Sun, Jul 22, 2018

One of the hardest things for some of our auto repair customers to understand is why their specific repair or service cost so much. An explanation of the repair may sound simple and straightforward, but the actual work required to accomplish that simple repair can be very complicated. The dilemma is, if we explain something in a way that a layperson can understand, the simple explanation can make a customer think it’s a simple job. Where possible, we like to share with a customer what’s involved in a repair, but that's not always feasible.

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Topics: auto repair shop you can trust, complex systems, costly repairs

What Does it Take to Earn the Label "Auto Repair Expert"?

by Brian England on Mon, Jan 16, 2012

Today we come across customers who claim to be experts in auto repair, but in just a short time we can tell that their experience is limited to oil changes coupled with access to a computer.

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Topics: trust, auto repair expert, complex systems, training

About this blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. The more you know about automotive services, the easier it is to have a good relationship with your auto shop because you understand exactly what's happening with your car. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop. We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

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