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Trust + Experience + Checks + Balances + Respect = High Quality Car Repairs

by Brian England on Thu, Jun 22, 2017

A few weeks ago I was approached with three different questions.

A customer asked me:  "What do think about installing a code reader in my car?  I want to know the shop has repaired the right system." 

One of our technicians asked me:  "Why didn't the customer respect my decision? He asked questions that showed that he didn't understand the complexities of repairing his BMW, yet he still didn't trust me." 

Another technician mentioned: "I tried to explain why I needed to replace these additional parts, but it's highly technical. Why doesn't he [the service writer] just take my word for it?

Though somewhat different on the surface, all three questions have something in common; they all relate to TRUST.

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Topics: code readers, auto repair shop you can trust, trust, experienced auto mechanics, checks and balances

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When it comes to auto service we believe that excellent customer service is all about information and relationships. The more you know about automotive services, the easier it is to have a good relationship with your auto shop because you understand exactly what's happening with your car. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop. We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

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