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Auto Repairs that Sound Simple Can Cost A Lot

by Brian England on Sun, Jul 22, 2018

One of the hardest things for some of our auto repair customers to understand is why their specific repair or service cost so much. An explanation of the repair may sound simple and straightforward, but the actual work required to accomplish that simple repair can be very complicated. The dilemma is, if we explain something in a way that a layperson can understand, the simple explanation can make a customer think it’s a simple job. Where possible, we like to share with a customer what’s involved in a repair, but that's not always feasible.

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Topics: auto repair shop you can trust, complex systems, costly repairs

What Do Dentists and Auto Repair Centers Have in Common

by Brian England on Wed, Feb 21, 2018

Recently, one of my teeth broke. I put off making an appointment for a week or so because the dentist is not my favorite place to go. I was not looking forward to having a root canal or a cap.

Anyway, it turned out that Dr. Katkow. the dentist we have used for years, could repair the tooth! Within an hour my tooth was fixed!

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Topics: auto repair shop you can trust, customer service

Trust + Experience + Checks + Balances + Respect = High Quality Car Repairs

by Brian England on Thu, Jun 22, 2017

A few weeks ago I was approached with three different questions.

A customer asked me:  "What do think about installing a code reader in my car?  I want to know the shop has repaired the right system." 

One of our technicians asked me:  "Why didn't the customer respect my decision? He asked questions that showed that he didn't understand the complexities of repairing his BMW, yet he still didn't trust me." 

Another technician mentioned: "I tried to explain why I needed to replace these additional parts, but it's highly technical. Why doesn't he [the service writer] just take my word for it?

Though somewhat different on the surface, all three questions have something in common; they all relate to TRUST.

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Topics: code readers, auto repair shop you can trust, trust, experienced auto mechanics, checks and balances

5 Steps to Finding an Auto Repair Shop You Can Trust

by Brian England on Fri, May 14, 2010

The whole process of finding an auto repair and service shop that you can trust can be daunting.  It is made worse by the complexity of vehicles.  So how do you start?  Well, by following these five steps you can make the entire process a lot simpler and worry free.

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Topics: auto repair, trust, auto service, auto repair shop, auto repair shop you can trust, car repair shop, car repair shop you can trust

About this blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. The more you know about automotive services, the easier it is to have a good relationship with your auto shop because you understand exactly what's happening with your car. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop. We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

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