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Understanding the Ten Step Auto Diagnostic Procedure

by Brian England on Tue, Jun 13, 2017


How do we diagnose complex "issues" when they go wrong?

Often, when an appliance stops working, we don't even think about repair; we simply purchase a new one -- there is limited or no diagnosis involved. We may check to make sure everything is plugged in, that a circuit breaker hasn't tripped, or even check the internet to see what we find, but that's typically the extent of it.  Think about it. For example, many microwave ovens can be replaced for less than $100, while the average cost of a repair (according to Angie's List) is about $133.  That's because repairing one typically takes a technician up to an hour to diagnose and repair the problem. Plus on top of the cost for the technician's time, there is the cost of the replacement parts. Combine this with the sheer inconvenience of the repair process like schedule coordination or shipping, and it becomes clear why this type of repair process only works for more expensive items.

When our gas fireplace stopped working, we called a company that specializes in fireplace service and repair. The process was interesting because it brought to light an interesting concept of what they consider "diagnosis." For this particular company, "diagnosis" was simply "calling the manufacturer hotline and having them identify what should be replaced."

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Topics: proper auto diagnosis, car diagnostics, auto repair diagnostic forms, auto diagnostic hot lines

Using Auto Diagnostic Check Sheets to Speed Your Auto Repair

by Brian England on Thu, Apr 06, 2017

When you hear a noise coming from your car, what do you do?  Do you try to determine where the sound is coming from? Do you pay attention to when it happens (e.g. do you hear it when you first start the car, only after you exceed 50 mph, when you brake, during acceleration...)? Do you notice how often it happens?  

A diagnostic check sheet highlights important things to look for, things that will help in determining the nature and source of a car problem. It is one of the most important tools we utilize for delivering high-quality auto repairs. Proper diagnostics are vital in achieving speedy and less costly repair service.

Partnering in diagnosing car problems is one of the most important relationships we have with our customers. When good quality, relevant information is gathered by the customer, it allows the technician to do quick searches of the industry internet data bases. Checking special internet data bases is an important step in the diagnostics process because auto service providers do not want to spend a lot of time identifying a problem that someone else has already diagnosed.

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Topics: auto repair diagnostic forms, diagnostic forms, auto cooling & overheating, electrical system problems, drive-ability assessment, noise and vibration problems, automatic transmission problems, heating and cooling system problemsblems

About this blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. The more you know about automotive services, the easier it is to have a good relationship with your auto shop because you understand exactly what's happening with your car. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop. We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

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