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Clean Automotive Intake Valves and Why it Matters.

by Brian England on Mon, Apr 08, 2013

Recently four of BA Auto Care’s technicians returned from four days of training in Kansas City. The big topic of conversation among them was the build-up of carbon on the valves due to direct fuel injection. I came across this blog that talks about issues related to carbon build up on BMW Mini valves. 

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Topics: auto mechanic, mini auto repair, Mini, intake valves, automotive, direct fuel injection

Part 2 - How is Your Auto Mechanic Being Paid ?

by Brian England on Mon, Nov 07, 2011

A while back, I wrote a blog, "Incentives and Auto Repair - How is Your Technician Being Paid?".  As it turns out, that blog post, dealing with flat rate plans, has been one of our most popular blogs. Often, when we deal with companies, we don't know how the employees are being paid.  It's our belief that an educated customer is our best customer; so I thought I would revisit the topic from another angle.

If you are in a service business it's important to have specific quality control guidelines in place to ensure that each customer buying that service receives the same level and quality of service. For example, a new employee or apprentice that's just learning could take twice as long to perform a service as a more seasoned employee.  Does that mean you should pay more?  Absolutely not.  That's why we use industry standards to determine the time alloted for specific services.  So even if someone takes longer to perform a service, you won't be charged more.  Our technicians are paid an hourly rate that is not linked to specific jobs.  They have no incentive to stretch out the time it takes to complete a job.  

Beyond that, we try to provide our employees with good compensation packages, because if employees are happy with a company, chances are they will perform a better job.  Ultimately, happier employees translates to better service for you.

Bob Cooper, of Elite, a company that provides business-building solutions for the automotive industry, recommends that the following elements be included in a great compensation plan for automotive technicians.

  • Basic compensation plans should be based on skills as measured by years of experience, ASE certification tests, and MD Inspection certification.
  • Each employee should have the chance to earn a higher income.
  • Exemplary Performance Rewards for outside-the-box ideas. 
  • Secure employment — a financially stable business.
  • Strong company leadership and a clear vision of the company’s goals.
  • Compensation for years of company service (e.g. 401k plans, vacations, etc.)
  • A benefit package.
  • A continuing education plan for personal development as well as job training.

Data gathered from the internet [e.g. International Automotive Technicians Network (iATN), etc. ]  and other industry educators and businesses.

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Topics: auto mechanic, ASE certified, incentives, quality control, hourly

About this blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. The more you know about automotive services, the easier it is to have a good relationship with your auto shop because you understand exactly what's happening with your car. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop. We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

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