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Top 12 Questions to Ask When Choosing a New Auto Shop

by Brian England on Fri, Jun 28, 2013

Whether it's medical care, legal assistance, choosing a realtor or any other service provider, knowing the right questions to ask is critical to making a good choice.  It's true for choosing an auto shop also.  Different shops have different levels of expertise and training, different quality control practices, different ways of communicating with their customers, different warranties.....the list goes on.

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Topics: ASE certified, new auto shop, auto technician, warranty, labor rate, emergency service

How Do You Know When You Are Getting a High Quality Auto Repair?

by Brian England on Tue, Jul 31, 2012

Almost everyone has experienced the feeling of making a purchase and wondering if they are getting a good deal.  This can be particularly true for auto repairs.  Fortunately, there is a way to help ensure you receive high quality auto service, and it mainly involves doing your homework with the auto repair shop you choose. 

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Topics: high quality auto repair, ASE certified, high quality auto service, Bosch Service Center, ASA members

Part 2 - How is Your Auto Mechanic Being Paid ?

by Brian England on Mon, Nov 07, 2011

A while back, I wrote a blog, "Incentives and Auto Repair - How is Your Technician Being Paid?".  As it turns out, that blog post, dealing with flat rate plans, has been one of our most popular blogs. Often, when we deal with companies, we don't know how the employees are being paid.  It's our belief that an educated customer is our best customer; so I thought I would revisit the topic from another angle.

If you are in a service business it's important to have specific quality control guidelines in place to ensure that each customer buying that service receives the same level and quality of service. For example, a new employee or apprentice that's just learning could take twice as long to perform a service as a more seasoned employee.  Does that mean you should pay more?  Absolutely not.  That's why we use industry standards to determine the time alloted for specific services.  So even if someone takes longer to perform a service, you won't be charged more.  Our technicians are paid an hourly rate that is not linked to specific jobs.  They have no incentive to stretch out the time it takes to complete a job.  

Beyond that, we try to provide our employees with good compensation packages, because if employees are happy with a company, chances are they will perform a better job.  Ultimately, happier employees translates to better service for you.

Bob Cooper, of Elite, a company that provides business-building solutions for the automotive industry, recommends that the following elements be included in a great compensation plan for automotive technicians.

  • Basic compensation plans should be based on skills as measured by years of experience, ASE certification tests, and MD Inspection certification.
  • Each employee should have the chance to earn a higher income.
  • Exemplary Performance Rewards for outside-the-box ideas. 
  • Secure employment — a financially stable business.
  • Strong company leadership and a clear vision of the company’s goals.
  • Compensation for years of company service (e.g. 401k plans, vacations, etc.)
  • A benefit package.
  • A continuing education plan for personal development as well as job training.

Data gathered from the internet [e.g. International Automotive Technicians Network (iATN), etc. ]  and other industry educators and businesses.

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Topics: auto mechanic, ASE certified, incentives, quality control, hourly

3 Things to Avoid When Choosing Your Auto Mechanic

by Brian England on Wed, Oct 19, 2011

Just think about it, for most people, after a mortgage, a car is one of the most expensive purchases we make.  So, how much time and thought did you put into finding a great auto mechanic?  Chances are you spend more time planning your vacations!  When you choose a mechanic to take care of your car, think of it as “hiring” someone to take care of one of your most expensive possessions.  Would you hire someone without checking them out?  Well, here are three key things to avoid [as well as a checklist of things to look for] when choosing your next auto mechanic. 

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Topics: ASE certified, auto mechanics, auto diagnostic software, Bosch shops, repair warranties, AC Delco

About this blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. The more you know about automotive services, the easier it is to have a good relationship with your auto shop because you understand exactly what's happening with your car. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop. We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

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