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Dorothy George

For many years Dorothy George served as the office manager at BA Auto Care. She moved to be closer to her family in 2014.

Email: care@baautocare.com

Author's Posts

Make Sure You Discuss These 5 Key Items When Your Car Is In for Servicing or Repairs

by Dorothy George on Wed, Feb 07, 2018

So, you’ve made an appointment to have your car serviced. What information do you want to make sure you cover with your auto service advisor? And conversely, what do you want to make sure that your auto repair shop communicates to you?

Some customers, new to BA Auto Care, tell us that negative experiences elsewhere are what sent them hunting for a new auto repair shop to perform their vehicle maintenance and repairs. As can occur in many relationships, communication issues are often a factor in contributing to those bad experiences. A shop may over-sell what’s actually needed, causing extra expense. A shop may provide too little information for a customer to make a well-informed decision about whether or when to invest in a needed repair. Or, the customer may not understand the work being performed on the vehicle.

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Topics: estimate, communication, authorization, payment, FAQs, vehicle maintenance

"Love Local Restaurant Weeks" in Howard County begins Monday Jan 13th

by Dorothy George on Sun, Jan 12, 2014

Now that we've warmed up from those early January frigid temperatures, celebrate by stopping by a local eatery during Howard County Restaurant Week. It runs January 13th through January 27th, 2014.

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Topics: Howard County, Elkridge Furnace Inn, Victoria Gastro Pub, restaurant weeks

Is Your Columbia MD Auto Shop “Well-Seasoned”?

by Dorothy George on Tue, Feb 26, 2013

When you’re choosing an auto shop, which factors signify excellence?

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Topics: auto shop, high quality auto repair, excellence, columbia md auto repair

14 Helpful Inclement Weather Auto Safety Tips for 2013

by Dorothy George on Tue, Jan 08, 2013

Let it Snow. Let it Snow. Let it Snow.

If the past few weeks are any indication, it appears that we may be in for some winter weather after all. Are you prepared for the possibility of unexpectedly getting stuck? Get ahead of the game by doing a bit of advance planning.

Here are several winter auto safety recommendations:

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Topics: emergency kit, winter auto safety tips, ICE, jumper cables, traction assistance, spare tire

Taking on the Responsibility of Auto Maintenance

by Dorothy George on Fri, Dec 28, 2012

In the midst of this holiday season, I find myself reflecting on the coming New Year and the opportunity for change and renewal that it offers.
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Topics: vehicle maintenance, auto maintenance, service advisers, shop technicians

About this blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. The more you know about automotive services, the easier it is to have a good relationship with your auto shop because you understand exactly what's happening with your car. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop. We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

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