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Make Sure You Discuss These 5 Key Items When Your Car Is In for Servicing or Repairs

by Dorothy George on Wed, Feb 07, 2018

So, you’ve made an appointment to have your car serviced. What information do you want to make sure you cover with your auto service advisor? And conversely, what do you want to make sure that your auto repair shop communicates to you?

Some customers, new to BA Auto Care, tell us that negative experiences elsewhere are what sent them hunting for a new auto repair shop to perform their vehicle maintenance and repairs. As can occur in many relationships, communication issues are often a factor in contributing to those bad experiences. A shop may over-sell what’s actually needed, causing extra expense. A shop may provide too little information for a customer to make a well-informed decision about whether or when to invest in a needed repair. Or, the customer may not understand the work being performed on the vehicle.

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Topics: estimate, communication, authorization, payment, FAQs, vehicle maintenance

What’s Causing That Loud Screeching Noise that Changes When I Brake

by Brian England on Tue, Jan 23, 2018

Not long ago, I walked into the reception area at our auto shop and greeted two long-time customers. After chatting for a while, we eventually got around to the reason why they were there. The wife shared with me that she had noticed a constant scraping noise coming from their car that got worse while braking. Then the husband held out his hand and displayed a tiny jagged stone about ¼ inch long.

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Topics: brakes, car problems, car is making a loud noise, inexpensive fix, stone

Too Many Quick Lube Visits Lead to Dangerously Thin Brake Pads

by Brian England on Wed, Jan 10, 2018

The other day, one of our auto mechanics, Hernando, was working on a Mercedes SUV. The driver had brought it in for preventive maintenance, and when Hernando checked it out, it turns out the brakes were in terrible condition. The brake material was worn so thin; it was as flat as paper. And then, it just came off!

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Topics: preventive maintenance, thin break pads, quick lubes

Top 10 Ways to Love Your Car in 2018

by Brian England on Fri, Dec 29, 2017

Are you familiar with David Letterman’s Top Ten List that started back in the 1980s? Even though we’re missing real “punch lines,” here’s our top ten list to start out 2018 with a bit of retro flare!

Drumroll please.......

Here are the Top Ten Ways to Love Your Car in 2018.

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Topics: car care, tire pressure, save gas, premium gasoline, car mats

Why We Are Shortening Our Name to BA Auto Care

by Sandi Weaver on Sat, Dec 23, 2017

We recently sent an email out to all our customers announcing that we are shortening our name to BA Auto Care. We had a few customers respond back wondering why we would do this when we have earned an excellent reputation over the past 40 years as British American Auto Care.

Let me take a minute to explain where our name originally came from, and then I’ll tell you why we finally decided to change it.

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Topics: BA Auto Care, history, name change

About this blog

When it comes to auto service we believe that excellent customer service is all about information and relationships. The more you know about automotive services, the easier it is to have a good relationship with your auto shop because you understand exactly what's happening with your car. We hope this blog will help to facilitate a good relationship with your auto shop, whether it's BA Auto Care or any other shop. We're happy to provide you with great information about auto service, repairs, and a few other topics we love.

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